Returns & Refunds

We want you to be happy with your VOLTX gear. This policy works alongside your rights under the Australian Consumer Law (ACL), which can't be excluded.

Faulty, damaged or wrong items

If your item arrives faulty, damaged, not as described, or you received the wrong item, email us at voltxsupport1@gmail.com within 30 days of delivery with your order number and clear photos of the problem. We'll send a free replacement or give you a full refund (including original shipping) — your choice. In most cases you won't need to send the item back.

Change of mind

We accept change-of-mind returns within 14 days of delivery for unused items in original condition and packaging. Email us first to get return instructions — returns sent without contacting us can't be processed. Return shipping for change-of-mind returns is paid by the customer, and original shipping costs are non-refundable.

Items we can't accept for change of mind

• Items that have been fitted, installed or used
• Stickers, decals and seat covers once applied or cut
• Items bought on clearance or as a final sale

Wrong fitment

Please check the fitment listed on each product before ordering. If you're unsure whether a part fits your bike, email us before you buy and we'll help. If our listing gave incorrect fitment information, we'll treat it as "not as described" and refund or replace it.

Refunds

Approved refunds go back to your original payment method within 5–10 business days. Your bank may take a few extra days to show it.

Lost orders

If tracking hasn't updated for 15 business days or your order hasn't arrived within 30 business days of dispatch, contact us at voltxsupport1@gmail.com and we'll reship or refund it.